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Data Protection & User Privacy

Privacy Policy pp96 — Personal Data Protection for Malaysian Players

Pp96 takes your privacy seriously. This document clearly explains how we collect, use, store, and protect your personal information — without confusing legal jargon.

Updated: 1 January 2026 Bahasa Melayu (ms-MY)
Protected Data
256-bit SSL encryption
Not Sold
Your data is never sold
User Rights
You control your data
No Third-Party Advertising
Full privacy guaranteed

Pp96's Privacy Commitment to Malaysian Players

Six core principles that guide how pp96 handles the personal data of every member.

Bank-Grade Encryption
All data transmitted between your device and pp96's servers is protected by 256-bit SSL encryption — the same standard used by major banks in Malaysia. Your login credentials, payment details and personal data cannot be intercepted or read by any third party.
Minimum Data Collection
pp96 only collects information that is strictly necessary to provide our services — no excessive data collection. We do not request information irrelevant to your account or transactions, and we do not retain data for longer than required.
Not Sold to Third Parties
Your personal data will not be sold, rented or shared with any advertising companies or third parties for marketing purposes. Your information on pp96 belongs to you — we only use it to deliver the services you have requested.
Full User Control
You have the right to access, correct, download, or request deletion of your personal data held by pp96 at any time. Requests can be made through the account settings section or by contacting our support team directly.
24/7 Security Monitoring
pp96's security system monitors all account activity in real time to detect any unauthorised access attempts. If any suspicious activity is detected on your account, we will notify you immediately and take the necessary protective measures.
Malaysian Legal Compliance
The pp96 Privacy Policy is built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all our data management practices comply with applicable legal requirements for users in Malaysia at all times.
Contents

Effective Date: This Privacy Policy is effective from 1 January 2026. By continuing to use the pp96 platform, you agree to the terms set out here. Please read carefully before registering.

SECTION 1
1
Introduction & Scope of This Privacy Policy

This Privacy Policy describes how pp96 (hereinafter referred to as "we", "the platform" or "pp96") collects, uses, stores, processes and protects your personal information as a user of the pp96.xyz online betting platform.

This policy applies to all users of the pp96 platform — including website visitors, registered members, and former members whose data we still hold. By accessing or using any part of the pp96 platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with pp96 Terms & Conditions and forms part of the overall agreement between you and pp96.

Note: This Privacy Policy is written in Bahasa Melayu for the convenience of Malaysian players and complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA).
SECTION 2
2
Types of Personal Data We Collect

Pp96 collects your personal information through several channels — account registration, financial transactions, platform usage and communications with our support team. The following are the categories of data we collect:

Data Categories Sample Information Purpose
Personal Identity Full name, date of birth, MyKad number RequiredAge & identity verification
Contact Information Phone number, email address RequiredCommunications & account verification
Financial Information Bank account / e-wallet number, transaction history in MYR RequiredProcessing deposits & withdrawals
Usage Data Betting history, games played, active session duration FunctionPlatform improvements & RG
Technical Data IP address, device type, web browser, operating system SecurityFraud detection
Communications Data Support chat records, inquiry emails FunctionIssue resolution & service quality

We do not collect sensitive data categories such as medical information, religious beliefs, political views or biometric data unless specifically required for legal compliance purposes and with your explicit consent.

SECTION 3
3
How pp96 Uses Your Personal Data

Pp96 uses the personal data collected solely for the following purposes:

  • Account management: Processing registrations, verifying identity and age, and managing your account login and settings
  • Financial transactions: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX and other Malaysian payment methods; processing withdrawal requests in Malaysian Ringgit (MYR)
  • Service delivery: Enables you to access all games and platform features on pp96, including football, live casino, poker and e-sports
  • Security and fraud prevention: Detecting and preventing suspicious activity, collusion, multiple account usage, and money laundering
  • Legal compliance: Meeting the reporting and compliance obligations required under applicable Malaysian law
  • Customer support: Resolving enquiries, complaints, and technical support requests you submit to the pp96 support team
  • Responsible gambling: Monitor usage patterns to identify players who may benefit from responsible gambling support
  • Platform improvements: Analysing usage data in aggregate (without identifying individuals) to improve the pp96 user experience
Important: pp96 will not use your personal data to sell third-party products, share with advertisers, or build marketing profiles to be passed on to external companies. Your data is used solely to deliver pp96's services to you.
SECTION 4
4
Data Sharing with Third Parties

Pp96 does not sell your personal data to any third party. However, in the course of operating the platform, we may share data with the following limited categories of third parties, subject to strict contractual safeguards:

  • Payment processing providers: Malaysian payment gateway providers that process your deposit and withdrawal transactions — they only receive the minimum data necessary to complete those transactions
  • Game software providers: Internationally recognised companies that provide the gaming platform for pp96 — data shared is limited to what is necessary to run your gaming session
  • Relevant authorities: Where required by Malaysian law or a valid court order, pp96 may be obligated to disclose certain information to the relevant authorities
  • Security consultants: Third-party cybersecurity specialists who assist pp96 in identifying and addressing security threats — they are bound by strict confidentiality agreements

In all of the above cases, pp96 ensures that any third party receiving your data adheres to data protection standards equivalent to or higher than our own.

SECTION 5
5
pp96 Data Security Measures

The security of your personal data is a top priority for pp96. We implement multiple layers of technical and organisational protection to keep your data safe at all times:

  • 256-bit SSL encryption: All communications between your web browser and pp96's servers are fully encrypted using the latest TLS standards
  • Data encryption at rest: Sensitive data stored in our databases is encrypted using strong algorithms, even when it is not being transmitted
  • Internal access controls: Access to user data within pp96's internal systems is restricted to staff who require it for their specific job responsibilities, with a full audit trail maintained
  • Two-factor authentication: pp96's internal systems that store user data are protected by multi-factor authentication
  • Real-time threat monitoring: pp96's security system monitors all access to servers and databases to detect any unauthorised access attempts
  • Periodic backups: Data is periodically backed up to secure, isolated locations to ensure recovery is possible in the event of a technical failure
  • Regular security testing: pp96 conducts regular vulnerability testing and security audits using third-party specialists
Security Tips for pp96 Users: Use a strong, unique password for your pp96 account. Do not reuse passwords from other accounts. Enable two-factor authentication in your account settings. pp96 will never ask for your password via email or live chat.
SECTION 6
6
Cookies & Tracking Technologies

The pp96 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

Types of cookies used by pp96:

  • Essential Cookies (Required): Required for core platform functions such as login, session verification and security. These cookies cannot be disabled without affecting platform functionality
  • Performance Cookies: Collects information on how users interact with the platform — pages visited, time spent and any errors encountered. This data is used to improve the platform and is collected anonymously
  • Functional Cookies: Saving your preferences such as language, display settings, and stored login details (if you choose to be remembered) to improve ease of use

Pp96 does not using third-party advertising cookies or cross-site tracking technologies for advertising purposes. All cookies we use are strictly for the operation of the pp96 platform.

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the pp96 platform and prevent you from logging in or making transactions.

SECTION 7
7
Data Retention Period

Pp96 retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. The following are general guidelines on retention periods:

  • Active account data: Retained for as long as your account remains active on pp96, plus any additional period required by law
  • Financial transaction records: Retained for a minimum of 7 years from the date of transaction, in line with Malaysian financial legal requirements
  • Identity verification records: Retained for the duration of the active account and for at least 5 years after account closure
  • Support communication logs: Retained for 3 years for reference and dispute resolution purposes
  • Platform usage data: Technical log data is retained for 90 days; aggregated analytics data (without identifying information) may be retained longer for platform improvement purposes
  • Closed accounts: Minimum data will be retained for the period required by law after account closure, after which it will be deleted or anonymised

When data is no longer needed and there is no legal obligation to retain it, pp96 will securely delete or anonymise that data using appropriate methods.

SECTION 8
8
User Rights Regarding Personal Data

As a pp96 platform user based in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):

  • Right to Access: You have the right to request a copy of the personal data we hold about you
  • Right to Rectification: You have the right to request the correction of inaccurate or incomplete data
  • Right to Erasure: Under certain circumstances, you may request the deletion of your data — subject to applicable legal data retention obligations
  • Right to Object: You have the right to object to the processing of your data for specific purposes
  • Right to Withdraw Consent: You may withdraw your consent to data processing at any time, although this may affect our ability to provide certain services

To exercise any of the rights above, please contact the pp96 support team by email at support@pp96.xyz by stating the right you wish to exercise and your account details for identity verification. We will respond within 14 business days of receiving a valid request.

Note: In certain circumstances, pp96 may not be able to fully fulfil a data deletion request if the data is still required to meet legal obligations, resolve ongoing disputes or enforce our agreements.
SECTION 9
9
Cross-Border Data Transfers

In the course of platform operations, some pp96 user data may be processed or stored on servers located outside Malaysia — for example, by game software providers or the cloud computing infrastructure we use.

Whenever your personal data is transferred outside Malaysia, pp96 ensures:

  • The recipient country or entity maintains adequate data protection standards
  • Appropriate data transfer agreements have been put in place between pp96 and the receiving parties
  • Data transfers are protected by recognised safeguard mechanisms such as standard contractual clauses
  • Data transferred is limited to what is strictly necessary for service purposes

Additional information regarding cross-border data transfers may be requested through pp96's official support channels.

SECTION 10
10
Changes to This Privacy Policy

Pp96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, updates to applicable law, or developments in the technologies we use.

When there are significant changes to this Privacy Policy, pp96 will:

  • Updating the "Last Updated" date at the top of this page
  • Displaying an in-platform notification the next time you log in
  • Sending a notification email to the address registered on your account for any material changes

We encourage you to review this Privacy Policy page periodically. Your continued use of the pp96 platform after any changes take effect will be considered your acceptance of the updated policy.

SECTION 11
11
Contact pp96 for Privacy Inquiries

If you have any questions, concerns or requests relating to this Privacy Policy or pp96's management of your personal data, please contact us through the following channels:

  • Email: support@pp96.xyz — for privacy enquiries requiring a written response
  • Live Chat: Available 24/7 within the pp96 platform — for faster general enquiries

Our Bahasa Malaysia-fluent pp96 support team is ready to assist you with any privacy or data protection enquiries. We are committed to responding within 14 business days for formal privacy requests — and typically sooner than that.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia or the relevant regulatory authority in your jurisdiction.

Your Rights as a pp96 User

You have full control over your personal data. The following are the key rights you can exercise at any time.

Right to Data Access
Request a complete copy of all personal data pp96 holds about you in a readable format. We will provide the report within 14 business days.
Right to Rectification
Correct any inaccurate or outdated information in your account directly from the settings section, or contact support for changes that require verification.
Right to Erasure
Request deletion of your personal data when it is no longer needed for the original purpose of collection — subject to data retention obligations stipulated by law.
Right to Data Portability
Request your data in a structured, machine-readable format (such as CSV or JSON) for transfer to another service should you choose to do so.
Right to Object to Processing
Object to the processing of your data for specific purposes that are not essential to the core service. We will review your request and notify you of the outcome within a reasonable timeframe.
Right to Withdraw Consent
Withdraw your consent for certain data processing at any time. This does not affect the validity of any processing that took place prior to the withdrawal.

To exercise any of the above rights, contact us at support@pp96.xyz or via Live Chat on the platform.

Understanding pp96's Privacy Policy — A Simple Guide for Malaysian Players

Many players who sign up on online betting platforms never read the privacy policy before clicking the "Register" button. That is understandable — documents like this are usually written in lengthy, hard-to-follow legal language. At pp96, we try to do the opposite. This page is written in plain language so you know exactly what happens to your data before making any decisions.

First and foremost: pp96 does not sell your data. Not to advertisers, not to data brokers, not to any third party for marketing purposes. This is not just a promise on paper — it is a core value that shapes how we build our systems and processes at pp96 from day one.

When you register an account at pp96, we need to collect some basic information — your full name, date of birth, phone number, and email address. This is necessary to confirm that you are a legitimate individual, aged 18 or above, with only one account. This verification process is not meant to create obstacles — it is a protective measure that keeps the platform safe for all users.

For financial transactions, pp96 accepts all major Malaysian payment methods — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX online banking including Maybank2u and CIMB Clicks. All transactions are in Malaysian Ringgit (MYR). When you make a deposit or withdrawal, the relevant transaction details are shared with the applicable payment gateway provider — only the information required to process the transaction, nothing more.

Regarding technical security, pp96 uses 256-bit SSL encryption for all communications between your device and our servers. This means that even if someone were to intercept your internet traffic, they would be unable to read anything transmitted between you and pp96. Data stored in our databases is also encrypted — so even in the highly unlikely scenario of unauthorised database access, the stored data would be meaningless without the appropriate decryption key.

Cookies are a topic we are frequently asked about. pp96 uses cookies for two main purposes — to ensure the platform functions correctly (such as maintaining your login session) and to understand how users interact with the platform so we can continue improving it. We do not use third-party advertising cookies. If you are not comfortable with cookies, you can manage them through your web browser settings — though this may affect certain platform features.

Regarding retention periods, pp96 keeps your data for as long as necessary to provide our services and meet legal obligations. Financial transaction records, for example, must be retained for a minimum of 7 years under Malaysian financial regulations. This is not our choice — it is a compliance requirement that all financial platforms must follow. For other data not subject to mandatory retention requirements, however, we will delete or anonymise it once it is no longer needed.

Your rights as a pp96 user matter. You have the right to know what data we hold about you, the right to correct inaccurate information, the right to request deletion of your data under certain circumstances, and the right to object to unnecessary data processing. All such requests can be submitted by email to support@pp96.xyz or via Live Chat within the platform — in either English or Bahasa Melayu, and our team will respond within a reasonable timeframe.

Finally, if you have any concerns that pp96's support team is unable to resolve, you have the right to file a complaint with Malaysia's Department of Personal Data Protection (JPDP). pp96 welcomes independent oversight and review of our data management practices — because we are confident that the way we handle user data is transparent and responsible.

pp96 Privacy Commitment: Your personal data belongs to you. pp96 only uses it to deliver the services you have requested — nothing more, nothing less. Every data-related decision we make starts with the same question: is this in the best interest of our players?
pp96 Privacy Policy Summary
  • Data is not sold to any third party
  • 256-bit SSL encryption for all transactions
  • Minimum data collection — only what is necessary
  • Full compliance with Malaysia's PDPA 2010
  • Data access, correction and deletion rights are available
  • Cookies for platform functionality only — no advertising cookies
  • Privacy requests responded to within 14 business days
  • 24/7 Bahasa Malaysia support
Secure Deposit Methods at pp96
Touch 'n Go eWallet GrabPay DuitNow FPX / Maybank2u CIMB Clicks Boost ShopeePay

All transactions in Malaysian Ringgit (RM)  |  Min. deposit RM10

Related Documents
Responsible Gambling

Pp96 is committed to a healthy gaming experience for all members. Your data is also used to help identify if you may need support.

  • Set deposit and loss limits within your account
  • Use the self-exclusion option if you need a break
  • For users aged 18 and above only
Read the Full Guide
SAFE & TRUSTED PLATFORM

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FAQ — pp96 Privacy Policy

Answers to the most frequently asked questions about privacy and data protection at pp96.

No. pp96 does not sell, rent, or share your personal data with any advertising companies, data brokers, or third parties for marketing purposes. Your data is used solely to operate the pp96 platform — including account management, transaction processing, security, and customer support. This is a fundamental commitment, not a policy subject to change based on business circumstances.

To request a copy of your personal data, send an email to support@pp96.xyz with the subject line "Data Access Request" and include your account number for identity verification. You may also be asked to verify your identity through additional steps before the data is released, for security purposes. pp96 will provide a data report within 14 business days from the date a valid request is received. The report will cover all categories of personal data we hold about you.

After an account is closed, pp96 is still required to retain certain categories of data in accordance with Malaysian legal obligations. Financial transaction records must be kept for a minimum of 7 years from the transaction date under financial law. Identity verification records are retained for at least 5 years after account closure. Any other data not subject to legal retention obligations will be deleted or anonymised within a reasonable period following account closure.

While pp96 employs multiple layers of security to prevent data breaches, should a security incident occur involving user data, pp96 is committed to notifying affected users within the timeframe required by applicable law. The notification will include details on the type of data involved, the steps taken to address the incident, and the actions you can take to protect yourself. pp96 will also report the incident to the relevant authorities in line with its legal obligations.

You may request the deletion of your personal data by contacting support@pp96.xyz. However, pp96 may not be able to delete all data in full under certain circumstances — particularly where the data is still required to meet legal obligations, resolve ongoing disputes or enforce a valid agreement. In such cases, we will inform you of which data cannot be deleted and the reasons why. Any data not subject to such restrictions will be deleted or anonymised as soon as your request is verified.
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